Background
A logistics company operating a Cash on Delivery (COD) model was experiencing revenue leakage and operational inefficiencies due to fully manual, paper-based processes. The business had no digital visibility into its parcel lifecycle, which led to internal control failures and significant delivery delays.
What We Built
- Digital chain-of-custody system with barcode scanning at every parcel handoff
- Rider mobile app with geo-stamped photo proof of delivery and customer signature capture
- Automated COD reconciliation — exact cash amount displayed and matched at settlement
- Real-time GPS tracking for all active delivery riders
- Fraud detection alerts for suspicious merchant patterns and cancellation rates
- AI-driven smart batch recommendation engine — matching parcel sizes to optimal vehicle types
- Comprehensive business intelligence dashboard with 24 report types across 6 categories
- Warehouse audit tools for physical inventory verification against system records
Key Outcomes
The platform eliminated revenue leakage entirely, reduced merchant fraud to zero, and increased 24-hour delivery rates by 300%. Cash flow accuracy reached 100% from day one of go-live.